By Jenny Goldsberry

An American mother currently employed by the American government in Kabul says her family is trapped in the city. While the White House has reportedly sent detailed instructions via email and text, according to this mother they’re too risky to follow through. Fox News shared her story on Fox and Friends Tuesday.

 “We are stranded at home. We can’t get to the airport,” she said on a phone call. “When we try to get to the airport, we either get beaten up or we are afraid for our lives.”

Meanwhile, White House Press Secretary Jen Psaki insists that there aren’t any stranded Americans. A reporter asked her about stranded Americans during a press briefing Monday.

“First of all, I think it’s irresponsible to say Americans are stranded,” Psaki responded. “They are not.” 

Instead, Psaki insisted that their communication strategy is helping get Americans out. “We are committed to bringing Americans, who want to come home, home,” Psaki said. “We are in touch with them via phone, via text, via e-mail, via any way that we can possibly reach Americans to get them home if they want to return home.”

Yet this American mother claims that there have been instances of miscommunication. “For four days, three, four days, we didn’t hear anything from anywhere,” she said. “And then they’re saying to go to the airport, but we’re not being clear guidance. They are saying one thing, and then the next thing, they come and say something else, so you really exactly don’t know what to do. There is a lot of miscommunication going on. You know, your emails are getting ignored.”

A text from the White House isn’t enough to help this family. “I am afraid for my life that I don’t know, you know, how things are going to go,” the mother said. “But I really need — I really need our president to really, really consider this serious. We are in danger. We are in danger, Mr. President, please, help us.”

You can follow Jenny Goldsberry on Twitter @jennyjournalism.